Return & Refund Policy
đ Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Must include original packaging, tags, and invoice
â Non-Returnable Items
The following items are not eligible for return:
- Customized / personalized products
- Items marked as âFinal Saleâ
- Brand Repair
đ¸ Refunds
- Once we receive and inspect your return:
- You will be notified of approval or rejection
- If approved:
- Refund will be processed within 5â7 business days
- Amount will be credited to:
- Original payment method OR
- Velmora store wallet (if applicable)
đ Exchanges
- We offer exchanges for:
- Size issues
- Damaged or defective items
- Request must be made within 48 hours of delivery
đ Return Shipping
- If the product is defective or incorrect â We cover shipping
- If return is due to change of mind â Customer bears shipping cost
â ď¸ Damaged or Wrong Product
If you receive a damaged or incorrect item:
- Contact us within 48 hours
- Share clear photos/videos for verification
- We will provide replacement or full refund
âł Late or Missing Refunds
If your refund hasnât been received:
- Check your bank account again
- Contact your payment provider
- Still need help? Contact us below
đ Contact Us
For any queries regarding returns or refunds:
đ§ Email: contact@eaglesky.shop